Return and Exchange
We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item in a re-saleable condition without removing the price tags and within 14 days from delivery date.
We do nit charge any fee for the shipping of the products. However, you should be paying the shipping and customs fee which is 35 usd during the return process.
Our customers has no right of revocation for the products that are not received from the customs
You can start the return process by sending an email to firstname.lastname@example.org for the products in accordance with the return procedures.
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For COD customers, our Customer Care Center will request your bank account details by e-mail in order to transfer your refund.
For Credit Card Customers, refund will be transferred directly back to the bank account that was used for purchasing.
Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't received your refund within 14 days, please check with your bank first, If you still haven't received your refund, please contact our email us at email@example.com.
Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.